Refunds for App Store and Google Play Purchases

If you topped up your wallet inside the NorthSMS mobile app using App Store or Google Play billing, the payment was processed entirely by Apple or Google — NorthSMS never receives your payment details and cannot issue a refund for these purchases directly. Refund requests for store purchases must go through Apple or Google.

Purchases made on iPhone/iPad (App Store): submit your request through Apple's official "Report a Problem" service, where you can select the purchase and ask Apple for a refund. Apple reviews and decides on the request according to its own policies.

Purchases made on Android (Google Play): request the refund through Google Play, from your order history or Google Play's support flow. Google reviews and decides on the request according to its own policies.

Because the decision is made by Apple or Google, NorthSMS cannot guarantee or speed up the outcome. For payments made with other methods (for example on the web through the Add Balance page), contact us through the support chat — those refund reviews are handled directly by our team.