My Account Was Banned or Closed — Reasons and How to Appeal

To protect platform security and fair use, NorthSMS may temporarily restrict or permanently close accounts in certain cases. Common reasons include:

• Policy violations: any activity that breaks NorthSMS's terms of use.
• Excessive attempts: ordering too many numbers in a short time without completing verifications can trigger a temporary, automatic cooldown (rate limit).
• Fraud or system abuse: attempting to manipulate or bypass NorthSMS systems, or fraudulent payment activity.
• Chargeback/refund abuse: disputing or reclaiming payments after using the balance or numbers.

Depending on severity, a restriction can be temporary (it lifts automatically after a cooldown period) or permanent. Creating new accounts to get around a ban is itself a violation and can turn a temporary restriction into a permanent one.

If you believe your account was restricted by mistake, open the support chat and tell us what happened. The assistant can escalate your case to our human team as a ticket; the team reviews every appeal and gets back to you. Please include the email address of the affected account so we can find it quickly.