How Refunds Work on NorthSMS
Refunds work differently depending on what you bought and how you paid. Here's the full picture.
SMS activation numbers — usually nothing to refund
When you order an activation number, the price is only held from your wallet. If no verification code arrives, cancel the order or let it expire — the held amount is automatically released back to your wallet balance. You are never charged for a number that received no code, so in most cases there is nothing to refund and nothing you need to request.
Rental numbers — reviewed by the support team
Rentals are charged from your wallet immediately at purchase, and there is no self-service cancellation for an active period — turning off auto-renew only stops the next renewal; it does not refund the current period. If your rental number can't be used (no SMS arriving, blocked by the destination service, etc.), first go through the troubleshooting steps: use the official app, clear its cache, space out your attempts, and retry. If it still doesn't work, contact us through the support chat with the number and what you tried — our team reviews each case and handles cancellation or a wallet refund manually where appropriate.
Money back to your original payment method
If you'd like unspent wallet balance returned to the payment method you paid with, contact us through the support chat. These requests are reviewed by our team; we can't guarantee a specific outcome or timeframe, but every request is looked at.
Purchases made through the App Store or Google Play
Top-ups made inside the mobile apps via Apple or Google billing are processed by Apple/Google, and refunds for them must be requested from Apple or Google directly — NorthSMS cannot refund those payments itself.
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