I want to cancel my rental number or request a refund

There is currently no self-service option to cancel a rental number before its period ends. If you simply no longer need the number, turn off auto-renew from the number's settings and let the current period run out — you will not be charged again. Note that turning off auto-renew only controls whether the number renews for another period; it does not cancel or refund the current active period.

Before requesting cancellation for a number that is not working (no SMS arriving, blocked by the destination service, and so on), please go through the troubleshooting steps first — wait a little and retry, space out your attempts, and check whether the destination service accepts the number. Most delivery issues resolve this way, and a working number does not need to be cancelled.

If you have completed troubleshooting and the number still cannot be used, open the support chat and share the number and what you tried. Cancellation and refund requests are reviewed by the support team, and where appropriate they will handle the cancellation or refund manually. We cannot guarantee a specific outcome or timeframe, but every request is reviewed.

Money-back refunds to your original payment method are also handled by the support team. If your wallet top-up was made through the Apple App Store or Google Play in the mobile apps, the refund has to go through Apple or Google instead.