How refunds work

Refund Policy

We want you to have a great experience. Here is how refunds work:

Automatic Refunds

If you purchase a virtual number and do not receive an SMS within the allotted time, the order will be automatically cancelled and the funds returned to your balance immediately.

Manual Cancellation

You can manually cancel an active order at any time before receiving an SMS. The refund is instant and goes back to your account balance.

Non-Refundable Cases

• Orders where the SMS was successfully received and displayed.
• Completed orders (you received the code and used it).

If you believe there was an error, please contact our support team through the chat.