I'm getting a timeout error when logging in. What should I do?

If you see a timeout message while logging in to NorthSMS, it is usually caused by a temporary connection issue or high traffic. First, check your internet connection, wait a few minutes, and try again.

• Make sure you are entering your email address and password correctly. If you originally signed up with Google or Apple, use that same sign-in method instead of a password.
• If you are using a browser, clear your cache and cookies; if you are using the app, update it to the latest version.
• Try logging in from a different network or device — this tells you whether the problem is with your connection or your device.

Several failed login attempts in a row can temporarily lock your account. If that happens, wait a while and try again with the correct credentials.

If the problem continues, contact us through the support chat and our team will help you as soon as possible.